Starting May 19th, 2020, our Hastings and Victoria Clinic will re-open for operations from 9:30am–5:30pm for in-clinic physiotherapy and massage therapy services. At Sunrise Physiotherapy, our goal is to make sure you are entering a safe environment for your treatments. We have put together guidelines and procedures in place to ensure the safety of our patients as well as our staff. If you have any questions, please feel free to contact us.
* Please go over the COVID-19 self-assessment pre-screening questionnaire before attempting to make an appointment.
Before coming to your appointment, you are required to complete the self-assessment pre-screening questionnaire. The pre-screening questionnaire will also apply to those people that accompany patients. We will also ask you to sign a consent form to allow us to provide you with physiotherapy treatments at this time.
These forms are available to you on our website, janeapp online booking site, email reminders, as well as at our reception desk.
Only those people who pass the self-assessment questionnaire can continue to their scheduled appointment. For your protection and the protection of others, our staff and therapists will also complete their self-assessment pre-screening questionnaire prior to each working day. We also ask that each patient arrive to your appointment with a mask. If you do not have one with you, our clinic will provide you one upon arrival for $1 a mask.
We recommend that you attend the appointments on your own unless you are of minority age in order to reduce the risk of COVID spread. If you require assistance at your appointment, all of the people that accompany you will be asked to complete and pass the pre-screening questionnaire. Once you are settled in our treatment room, all of the people that accompany you will be asked to wait outside of the clinic.
Please arrive 5 minutes prior to your appointment. You are to wait outside of the clinic if you arrive too early.
We have physical distancing floor stickers to indicate where to wait in line and a front desk staff will greet you. When you arrive at the front desk, your forehead temperature will be checked with a non-contact digital thermometer. You will be required to sanitize your hands with hand sanitizer. Front desk staff will confirm again that you have passed all the pre-screening questionnaire. If passed, you will be asked to pre-pay for your appointment. Your receipts will be emailed to you as printed copies will not be available during the COVID period. You will also book for your follow up appointments at this point.
Once you have completed your checking in, you will head to the washroom to wash your hands and then your therapist will direct you to your treatment room.
Please bring the following:
We have taken the following safety measures under the direction of all Regulatory Associations, Public Health, and Chief Medical Officer:
We still have our 24-hour cancellation policy in place with leniency towards illness-related circumstances. You will not be charged for a missed appointment if you suddenly come down with symptoms of COVID-like symptoms.
As mentioned in our FAQ, please bring these forms to us when you come for the appointment. Forms will also be available at our front desk if needed.
Patients and anyone who accompany you for your appointment to fill out and sign this formDownload form (PDF)
Patients need to fill out and sign this formDownload form (PDF)