Rates

Frequently Asked Questions

Rates

• How can I tell what my extended health care will cover?

  The best thing to do is to consult with your company’s health insurance provider to determine your coverage limit by contacting them directly. According to a 2012 nationwide survey by Ipsos Reid, over 3/4 of British Columbians have supplementary health benefits from group insurance plans that include physiotherapy (Source: Supplementary Health Benefits Research, 2012). It’s best to ask your service provider since it’s likely some or all the expenses from our services will be covered so you don’t have to pay out of pocket.

• Will you do direct billing for my extended health care?

  Yes, we can now bill directly to selected insurance companies. This means if you are eligible you don’t need to pay upfront for our services. By providing us with your insurance details, you don’t need to deal with the hassle of submitting paperwork yourself to your extended health care provider to get reimbursed for our services.

  Insurance companies we can directly bill to are:

  • Pacific Blue Cross
  • Chambers of Commerce Group Insurance Plan
  • Cowan
  • Desjardins Insurance
  • The Great-West Life Assurance Company
  • iA Financial Group
  • Johnson
  • Johnston Group
  • Manulife
  • Maximum Benefit
  • Sun Life Financial

  We would need your policy number/ID to submit your claim online. If you have further questions, please feel free to contact us.

• I’m covered under ICBC or WorkSafe BC. What do I need to bring for my appointment to make sure I don’t get charged?

  Please bring your claim number, doctor referral if you were given one, as well as your care card for your appointment and we’ll take care of the rest.

• What does the user fee mean?

  The user fee is the difference in the total amount we charge for our services minus the amount a third party (such as ICBC/MSP) covers. To put in another way, if you add the user fee to what the third party will cover it will reflect the total cost of the visit.

Services

• How long does each appointment lasts?

  A session typically lasts about 45 minutes, which includes one-on-one time with one of our physiotherapist. The appointment time will also consist of a combination of manual therapy, equipment time, and/or exercise. The time allocation depends on your treatment plan our physiotherapist put together specifically for you.

• Can I make a request on which physiotherapist I want to see?

  For sure! If you have a specific physiotherapist you want to see, please let our receptionist know when you book your appointment.

• How long does it take for physiotherapy to work?

  It really depends on the individual, in terms of how fast their body recovers, and also their injury or conditions. Sometimes it takes one appointment, but most of the time it will take at least a few weeks. It’s best to consult with the physiotherapist during your first appointment if you have any concerns about recovery time. After a comprehensive assessment, he/she will have a better idea of your condition and can provide you with a realistic estimate on how long your recovery time should be.

• Do I need a doctor’s referral in order to see a physiotherapist?

  No, you can see a physiotherapist without a doctor’s referral. If you feel that physiotherapy can help you with your pain or injury, simply call us to book an appointment to get started.

• Still can’t find the answer to what you are looking for?

  You can always contact us with your questions and we’ll get back to you as soon as we can.